Refund and Cancellation Policy
We want you to be completely satisfied with our services. Here's everything you need to know about refunds and cancellations.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all new hosting plans. If you're not satisfied with our service within the first 30 days, we'll refund your hosting fees - no questions asked!
What's Covered
Web hosting plans (all tiers)
Email hosting packages
First-time customers only
What's Not Covered
Domain name registrations (these are non-refundable)
Setup fees or customisation work
Third-party software or licences
Renewals (only initial purchases)
How to Request a Refund
Log in to clients.aisweb.com.au
Navigate to "Support" and open a new ticket
Select "Billing" as the department
Request a refund and provide your reason (optional but helpful)
Our team will process your request within 2-3 business days
Cancellation Policy
You can cancel your services at any time:
Immediate Cancellation
Your service will be cancelled immediately, and you'll retain access until the end of your current billing period.
End of Billing Period Cancellation
Your service will not renew, and access will end when your current billing period expires.
How to Cancel
Log in to your client area
Go to "Services" → "My Services"
Select the service you want to cancel
Click "Request Cancellation"
Choose your cancellation type and confirm
Questions?
If you have any questions about our refund or cancellation policy, please contact our support team. We're here to help!