This guide will help you configure your AISweb email account on your mobile device so you can send and receive emails on the go.

Before You Begin

You'll need the following information:

• Email address: your-email@yourdomain.com

• Password: Your email account password

• Incoming mail server: mail.yourdomain.com

• Outgoing mail server: mail.yourdomain.com

• IMAP Port: 993 (SSL/TLS)

• SMTP Port: 465 (SSL/TLS) or 587 (STARTTLS)

Setting Up Email on iPhone or iPad

1. Open Settings on your device

2. Scroll down and tap Mail

3. Tap Accounts

4. Tap Add Account

5. Select Other

6. Tap Add Mail Account

7. Enter your details:

   • Name: Your name as it will appear on sent emails

   • Email: your-email@yourdomain.com

   • Password: Your email password

   • Description: AISweb Email (or any name you prefer)

8. Tap Next

9. Select IMAP at the top

10. Under Incoming Mail Server:

    • Hostname: mail.yourdomain.com

    • Username: your-email@yourdomain.com

    • Password: Your email password

11. Under Outgoing Mail Server:

    • Hostname: mail.yourdomain.com

    • Username: your-email@yourdomain.com

    • Password: Your email password

12. Tap Next

13. Choose which features to sync (Mail, Contacts, Calendars)

14. Tap Save

Setting Up Email on Android

1. Open the Email or Gmail app

2. Tap the menu icon (three lines) and select Settings

3. Tap Add Account

4. Select Other or Personal (IMAP/POP)

5. Enter your email address and tap Next

6. Select Personal (IMAP)

7. Enter your password and tap Next

8. Configure the incoming server:

   • Username: your-email@yourdomain.com

   • Password: Your email password

   • Server: mail.yourdomain.com

   • Port: 993

   • Security type: SSL/TLS

9. Tap Next

10. Configure the outgoing server:

    • Username: your-email@yourdomain.com

    • Password: Your email password

    • SMTP Server: mail.yourdomain.com

    • Port: 465

    • Security type: SSL/TLS

    • Require sign in: Checked

11. Tap Next

12. Configure your account options and tap Next

13. Give your account a name and tap Next

Troubleshooting

If you encounter issues:

• Double-check your email address and password are correct

• Ensure you're using mail.yourdomain.com (replace "yourdomain.com" with your actual domain)

• Verify the port numbers and security settings are correct

• Try using port 587 with STARTTLS if port 465 doesn't work

• Check your internet connection

Need Help?

If you need assistance setting up email on your mobile device, please contact our support team through the client area.