Accessing Your AISweb Client Area
The AISweb Client Area is your central hub for managing all aspects of your account, including services, billing, support tickets, and more.
Step 1: Navigate to the Client Area
You can access the client area in several ways:
Visit https://clients.aisweb.com.au directly, or
Click "Client Area" on the AISweb website, or
Use the link provided in your welcome email
Step 2: Enter Your Login Credentials
On the login page, you'll need to enter:
Email Address: The email address you used when signing up
Password: Your account password
Then click the "Login" button to access your account.
First Time Login
If this is your first time logging in:
Check your email for the "Welcome to AISweb" message
Your email address is your username
Use the password you created during signup
If you didn't set a password, use the "Forgot Password?" link
Forgot Your Password?
If you've forgotten your password:
Click the "Forgot Password?" link on the login page
Enter your registered email address
Check your email for password reset instructions
Click the reset link in the email
Create a new secure password
Log in with your new password
What Can You Do in the Client Area?
Once logged in, you can:
View Services: See all your active hosting packages, domains, and add-ons
Manage Invoices: View and pay outstanding invoices
Submit Support Tickets: Get help from our support team
Access cPanel: Quick link to your hosting control panel
Order New Services: Add domains, upgrade hosting, or purchase add-ons
Update Account Details: Change your contact information and password
View Announcements: Stay updated with important news and maintenance notices
Download Invoices: Access all your billing history
Client Area vs cPanel
It's important to understand the difference:
Client Area: For account management, billing, and support
cPanel: For website management, email setup, and hosting features
You can access cPanel directly from the Client Area by clicking on your service and selecting "Login to cPanel". See How to Login to cPanel for more information.
Security Tips
Use a strong, unique password for your client area
Never share your login credentials
Log out when using shared or public computers
Enable two-factor authentication if available
Keep your contact email address up to date
Troubleshooting Login Issues
If you're having trouble logging in:
Incorrect Password: Use the "Forgot Password?" feature to reset it
Account Not Found: Verify you're using the correct email address
Account Suspended: Check for overdue invoices or contact support
Browser Issues: Clear your cache and cookies, or try a different browser
Need Help?
If you're still unable to access your client area, our support team is available 24/7
Mobile Access
The client area is fully responsive and works great on mobile devices. Simply visit the same URL on your smartphone or tablet to manage your account on the go.